Chrome Extension not working with iCloud vault

Hi,
I may be doing something wrong or maybe I'm overlooking something, however, I can't get the Chrome extension to recognise my vault. I currently sync everything via iCloud between all my devices and it works seamlessly. I upgraded to the latest 1 Password to get this working and it wont.

Am I doing something wrong here or does it not allow you to sync with iCloud?


1Password Version: 7.2.4
Extension Version: 1.13.2
OS Version: 10.14.2
Sync Type: iCloud

Comments

  • Hi @stuartmccollum,

    The version you reported for the extension tells me you have our 1Password X extension installed. This is a standalone extension designed to bring support for our 1Password accounts to platforms like ChromeOS and Linux where we don't have a native 1Password client. As 1Password X only communicates with our 1Password account server it cannot access any standalone vaults. For standalone vaults you will need our companion extension along with either 1Password for Mac or 1Password for Windows. You can find the links for the companion extension on our "Downloads - 1Password" page. Just below the first link for 1Password for Mac/Windows you will find two sets of links for various browsers. The first set is the companion extension and the one you want with the second set being for 1Password X.

    There is something about your question that gives me pause though. Most people writing in about this issue are blocked because 1Password X requires a secret key, something specific to our 1Password accounts but you didn't mention this. That makes me feel like you have a 1Password account and I'm worried about confusion over what it means. The 1Password accounts are a subscription based service where we host your encrypted data. The subscription also means access to the current version of 1Password on all supported platforms. A new account also starts with a 30 day trial where all features are enabled at which point either payment is taken or the account enters a frozen state. As you still have a standalone vault I want to make sure that you wanted a 1Password account and that you understand it is a subscription service. For our longer term users the first steps are creating the account are usually to connect the account to an existing copy of 1Password at which point it would want to migrate your standalone vaults over to the account. If 1Password had done that your vault would be visible from the 1Password X extension as it was now part of the 1Password account.

    Hopefully that all made sense and your reply will help me understand what you're looking to do and if we can be of any further assistance in helping that happen.

  • I was under the understanding that 1PasswordX was the most recent version and that future version wouldn't be released on the Apple App Store etc. I understand that this is a subscription service, however, if you are telling me that there will be future versions release that I can use with icloud sync then I will cancel my subscription.

  • Hi @stuartmccollum,

    1Password 7 for Mac supports both the licence model and the subscription model. 1Password 7 also continues to support sync via iCloud, Dropbox and WLAN sync. What might happen in the future I cannot say. The companion extension is still available for Safari, Firefox and the various supported Chromium based browsers and works as it always has if you've been used to 1Password 6 for Mac. As the companion extension interacts with 1Password for Mac or Windows it uses any vaults part of that copy of 1Password and that is true whether your vaults are part of a 1Password account or standalone vaults.

    I hope that helps clarify the situation with 1Password 7, you can learn more about the two methods on our support page Upgrade to 1Password 7 for Mac. If you have any other questions please do let us know.

  • wow that is confusing. too many moving parts... clients... extensions... cloud-based vaults... local vaults... etc. :/

  • ag_anaag_ana

    Team Member

    @jvaleski: there are many variables involved, that's true, but at the end of the day all you need is a client, a vault and a browser extension, which you can configure depending on your exact needs :)

    @hannahxx: can you please give us some more details on what happens when you try to use the Chrome browser extension?

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