Secret key

I am trying to find the secret key, and have spent so long trying with no luck. please help. Years ago I bought one password from Agilebits, not an app. The person was so helpful. His name was Kyle. He said to contact them again if I ever had a problem, but it seems you no longer allow phone contact. I wish I could speak to someone again.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Mac OS High Sierra version 10 13 6
Sync Type: Not Provided


  • I wrote my problem above

  • brentybrenty

    Team Member

    @happyhart_2460: Thanks for reaching out. I know Kyle. :) I’m sorry for the confusion though. It sounds like you may be trying to login with a 1Password Account, but you will only have one if you've signed up for a membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through Instead, you can use 1Password without an account and sync your data from another device or create a new vault. Which version of 1Password did you purchase, and where do you have your data?

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