Cannot up date 1Password on windows

I am getting an error like on this post: https://discussions.agilebits.com/discussion/100016/7-3-652-installation-failure-investigating
when I try to install 7.3.654 on my Windows 10 machine.
Error:

My %LOCALAPPDATA%\1Password\app looks like this:

I have tried closing all my browsers and that did not work.

Please help! ;)


1Password Version: 7.2.617
Extension Version: Chrome: 4.7.3.90
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:failed to rename

Comments

  • Never mind. I just uninstalled everything related to 1password and reinstalled it all.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @tnwheeler,

    Thanks for reporting this and for sharing your screenshot. We think we know what is causing it and we'll fix it in the next update.

  • Glad I could be helpfull

  • MikeTMikeT Agile Samurai

    Team Member

    👍

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @tnwheeler,

    Can you check for an update and let us know if it goes through well.

  • Sascha148Sascha148
    edited January 11

    Hello,
    just wanted to say, that I have the same problem.

    Win10
    Current Version: 7.2.617
    Trying to update to: 7.3.657

    Any way to solve this without reinstalling 1password?

  • MikeTMikeT Agile Samurai

    Team Member
    edited January 11

    Hi @Sascha148,

    Thanks for writing in. What anti-malware solutions are you using?

    So far, all of the initial issues that were reported are fixed in 657, we have confirmations already. It tells me that your issue is likely to be different one that we need to investigate.

  • tnwheelertnwheeler
    edited January 14

    Good Morning @MikeT!
    I got into the office today and I have the following error up:

    I am running 7.3.654.
    My folder looks like:

    If you want logs I can send the privately if you give me a place to send them.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @tnwheeler,

    Sorry about the delay. Did you have Edge running at the time? We've found out lately that some users get that same access is denied error from the system because Edge is locking the folder for the 1Password extension. We're looking into it.

    If you reboot, it would resolve that issue. However, since it's been a few days since we replied, have you been able to resolve it on your own?

    You can always email us anytime at [email protected]. It would help if you include the link to the forum thread in your email, so we can connect the email to the thread as reference.

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