frozen user on corporate account

I'm an admin on our company account. A senior leader is reporting that their account has been frozen. Her account looks fine on my end. Any suggestions?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:frozen user on corporate account

Comments

  • BenBen AWS Team

    Team Member

    Hi @karifass

    Freezing happens at the membership level, not the individual account level. It sounds like this person has an account that is separate from your company membership which they have not paid for.

    Ben

  • That's my theory too - but if both are under the same email (which we tried) - what steps would you recommend so that I can push the right account to her?

  • I tried suspending and reactivating. No luck.

  • BenBen AWS Team

    Team Member

    If both accounts are using the same email it is the Secret Key that would determine which is presented. They should be using the company's sign-in address and the Secret Key associated with the company account to sign in to that account.

    Does that help? Please let me know.

    Ben

  • BenBen AWS Team

    Team Member

    It looks like we may have posted at just about the same time @karifass so I wanted to be sure you saw my above reply?

    Ben

  • karifasskarifass
    edited January 10

    Incognito mode was the trick! Thank you!

  • LarsLars Junior Member

    Team Member

    @karifass - glad to hear it! Let us know if there's anything else you need assistance with; otherwise, have a great rest of your week! :)

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file