Can't log in, and I'm not getting replies to my email

Hi, I bought a standalone license for Windows. I need it to install 1p on a new system. Where can I get the license?
I've emailed support twice about this but am not getting replies (checked spam)


1Password Version: 4
Extension Version: Not Provided
OS Version: windows 10
Sync Type: dropbox

ref: JUH-59616-595

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @empireoflight,

    Thanks for writing in. I've moved your thread to our 1Password 4 for Windows forum.

    It looks like you may have installed 1Password 7 instead of 1Password 4. There are no license files for 1Password 4, 1Password 4 uses a a textual license key. You can find your license key from the receipt email you got from us via either [email protected] or [email protected]. The license key starts with either 1PWW-, 1PWB-, or OPW4-.

    You can download 1Password 4 on the bottom right of this page: https://1Password.com/downloads/

    You can enter the license key in 1Password 4 Help Menu > Enter License Key.

    Be sure to uninstall 1Password 7 before you install 1Password 4 if you want to keep using 1Password 4 instead, which has been discontinued from us. If you want to learn more about 1Password 7, you can read here: https://support.1password.com/upgrade-windows/

  • Ok, I did that and now my vault is locked and my passwords don't work. Please advise.

  • MikeTMikeT Agile Samurai

    Team Member
    edited January 10

    Hi @empireoflight,

    Are you using the same vault that you had from the other PC?

    1Password 4 may default to the Dropbox > Apps > 1Password.agilekeychain vault when you open it up which could have a different password.

    You can open the other vault via File Menu > Open 1Password vault to the correct vault.

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