Lost account Secret Key, need to reset account


I have unfortunately lost my secret key; that is I accidentally stored an older key and tossed the one I needed to store away. I still have my master pass, and my authentication key. However I don't think that is going to help.

Because of this I am also locked out of the email I originally used to sign-up to 1password with, but I recently changed my 1password account email it to the email I am using now; which I have access to.

I was having some problems with malware that kept spreading so I was trying to be extra careful.

Regardless, I just need to reset and start over. What do I need to do to get my account started over?


1Password Version: IOS, Android, Windows
Extension Version: Not Provided
OS Version: IOS
Sync Type: my.1password.com


  • Scratch that, I can access my all my email accounts.

  • brentybrenty

    Team Member

    @heyfred1: We cannot give you your account credentials. We never have them. But if you'll shoot us an email at [email protected] from your account's registered email address, we can help you start over with a new account. Just keep in mind that deleting it will also delete any data stored there. Please post the Support ID you receive here, and we'll go from there. :)

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