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Primary Profile Locked error

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jediBui
jediBui
Community Member
in Memberships

I am upgrading from 1password stand alone that I purchased from iTunes in 2014. I completed the registration for a 1pasword subscription with my email address and password and received the following error "Primary Profile Locked". I am not able to log into my account, because I never received the my secret key. Any suggestions? I don't have any data on my 1password.com account.

1Password Version: 7.2.4
Extension Version: 7.2.4
OS Version: 10.13.6
Sync Type: dropbox

Comments

  • jin_dhaliwal
    jin_dhaliwal
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    It looks like the account setup completed. We may need to recreate the account since you don't have the secret key.

    Could you please send an email to support@1password.com and reply here with the Support ID you receive?

    Include a link to this forum thread so we can find it easily.

    I will follow up with you there and get the account recreated.

  • jediBui
    jediBui
    Community Member
    edited January 2019
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    i created a ticket last friday, here is the support ID #KCC-83979-532, thanks!

  • jin_dhaliwal
    jin_dhaliwal
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    Followed up with your ticket. Please check your email.

    Hopefully we can get you back up and running in no time!

This discussion has been closed.