Account still frozen after paying for subscription

I reached out more than once, days ago, and not received a response yet. I have paid for a subscription and my account is still frozen.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • BenBen AWS Team

    Team Member

    Just replied to your email. Let's please continue the conversation there. Thanks!

    Ben

  • I am having the same problem, I have the Family plan and have been screwing around with this for 2 days. What is the problem?

  • Same boat. I emailed support a couple of days ago and still haven't received a response.

  • BenBen AWS Team

    Team Member

    @iamkellywatts Apologies; I'm replying to your email now.

    Ben

  • BenBen AWS Team

    Team Member

    @petercockroach I'll be with you shorty via email. I'm sorry for the trouble.

    Ben

  • coachwestcoachwest
    edited January 30

    I also have the same problem. I have been locked out now for over a day and can't access my account I just bought in November !! WHY? and why can't I get timely help? [personal information removed: this is a public forum]. Additionally, I have emailed a couple times. NO RESPONSE !!

  • BenBen AWS Team

    Team Member

    Hi @coachwest

    I apologize for the delay. It appears you initially contacted us about 16 hours ago. Our team answers requests in the order they are received, based on the timestamp on the latest email (so emailing again bumps your message to the end of the queue). That said, I'll see what I can do to expedite a response to you. Thanks.

    Ben

    ref: VUB-75612-512

  • I have the same problem. 1password stopped working properly with Chrome and I was working on resolving. In the process, I apparently upgraded from version 6 to version 7 and it showed that my account was frozen and that I needed to purchase a monthly subscription. I have gone through the purchase process several times and it still says my account is frozen. I'm suspecting I have now made several unnecessary purchases without resolving the problem. Please help.

  • MeekMeek

    Team Member

    Hey @isabelb, I'm really sorry for all the trouble! Let's get everything straightened out. Since we'll need to talk account specifics, could you send us an email to [email protected]? Please include a link to this forum thread, and reply here with your Support ID that you'll receive in an automated email. That'll help us connect the dots.

  • support ID is [#GEX-44616-449]

  • BenBen AWS Team

    Team Member

    Thanks @isabelb. I've made sure your ticket got routed to the appropriate folks and they will be in touch ASAP.

    Ben

    ref: GEX-44616-449

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file