Try to sign-in on iPad and get "Account Deleted" ...

Options
BradPuett
BradPuett
Community Member
in iOS

I went to use iPassword on my iPad and get the message "Account Deleted" ... I didn't delete the account intentionally, it deleted itself (?) ... I have 1Password7 on my iMac and it's current ... How can I fix iPassword on my iPad (I think it is version 7.2.7), which says I purchased the Pro features?

1Password Version: 7.2.4
Extension Version: 4.7.3.90
OS Version: OS X 10.14.3
Sync Type: iCloud
Referrer: forum-search:Account Deleted

Comments

  • Ben
    Ben
    Options

    Hi @BradPuett

    Please reach out to our sales team at sales@1password.com from the email address associated with your membership. They'll be in a much better position to help. As this is a public forum, we're not able to look up or share details about anyone's account here. I hope you understand. Our sales team works on requests in the order they are received, based on the timestamp of the latest email. To make sure your request is routed appropriately please post the support ID that you get back from BitBot here. That way we can be sure there are no unnecessary delays.

    Thank you.

    Ben

  • BradPuett
    BradPuett
    Community Member
    edited January 2019
    Options

    Hello, my support ID is [#XNR-64423-958] ... Thanks!

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    Thanks. We'll be in touch.

    ref: XNR-64423-958

This discussion has been closed.