shared vault not showing up in a confirmed family members account on mac osx

Hello, i have just reset the secret key on my wife's account and after successfully signing in again on the mac osx app, the shared vault is not appearing.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:shared vault not showing up in a confirmed family member account after changing their secret key


  • jin_dhaliwaljin_dhaliwal

    Team Member

    Hello @javierrz,

    The vault is only showing a "Personal" vault for her? I think we may need to look at how the app is set up. Could you send an email to [email protected] with a screenshot of what she is seeing on her account?

    Also include a link to this forum post. Once you get a Support ID please post it here so we can follow up with you as soon as possible.

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