My daughter just lost her hard drive and with it her secret key to her account, which is part of our family account. She does have her password. I initiated the account recovery process, but when she gets the email, the link results in a message which says "account recovery not possible" or something to that effect.
1Password Version: 7
Extension Version: Not Provided
OS Version: Mac OS 10.14.2
Sync Type: 1password online
Referrer: forum-search:Account recovery