Account is frozen and my Gift Card is gone?

Hello i recently added 25$ Gift Card to pay the anual Subscribtion.
The Payment failed because the price is 35,88 $. Currently i dont see my credit, how can i complete the purchase?
Is the Giftcard gone? or do i just need to add the missing value.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • jin_dhaliwaljin_dhaliwal

    Team Member

    Hello @Patrick1771,

    Unfortunately we can't help with billing issues here on the public forums. We want to make sure your private information doesn't make its way out to the public.

    Please send an email to [email protected] with a link to this forum thread. Once you have a Support ID please post it here and we will follow up as soon as possible.

  • EQU-17336-959

  • BenBen AWS Team

    Team Member

    Hi @Patrick1771

    I've replied to you by email. Let's continue the conversation there please. Thanks!


    ref: EQU-17336-959

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file