Very slow when deleting an item


When I delete an item 1Password takes over 12 seconds to delete it and refresh the current view.
I don't know why, with the OS X version I do not have this issue.


1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Dropbox

Comments

  • bundtkatebundtkate

    Team Member

    Hey, @neonox! It actually looks like you're encountering some general sync problems based on the console logs.

    I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Don't share them here (this is a public forum), but do attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: url
    • Your forum username: username

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much! :chuffed:

  • Hi @bundtkate,
    I've send the report, here is my support id: #XRL-69749-961

  • GregGreg

    Team Member

    Hi @neonox,

    Thank you for the report! We will take a closer look and get back to you via email soon.

    Cheers,
    Greg

    ref: XRL-69749-961

  • bertranbertran Junior Member

    I'm experiencing the same thing. Very Slow to search, slow to delete items. New PC, 32gb ram, 1Pass works flawlessly on my mac.
    I've done this.

    Attached the diagnostics to an email message addressed to [email protected]

    A link to this thread: url
    Your forum username: username
    Thank you

  • bundtkatebundtkate

    Team Member

    I've found your e-mail, @bertran, thank you! We'll take a look as soon as we can and get back to you via e-mail. :chuffed:

    ref: HAS-45692-728

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