i purchased stnd alone 1PW 7 for mac, just got locked out. after I reinstalled, lost all data

jwhusted
jwhusted
Community Member

Running Mohave 10.14.2, recently purchased stand alone version for MAC. Worked OK but kept asking for me to subscribe to family plan. I trashed 1PW and reinstalled using my stand alone version. Although still uses my original password, now there is no data! Lost all 400+ passwords!


1Password Version: !password 7.2.4 stnd alone MAC
Extension Version: ??
OS Version: OSX 10.14.2
Sync Type: dropbox
Referrer: forum-search:i purchased stand alone 1password 7 for mac, however Is just got locked out. after I reinstalled, l

Comments

  • Lars
    Lars
    1Password Alumni

    @jwhusted - I'm sorry for the trouble...but don't panic. If you previously had standalone data, it's not lost. Neither upgrading to 1Password 7 for Mac nor creating a 1password.com account will destroy/remove your previous data. If you click Preferences > Vaults, what do you see there currently? How many vaults, and what are their names?

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