how to quit ipassword

did not sign up for auto renewal. Please refund charge of yesterday.


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  • Try it here:
    https://support.1password.com/contact/

    With all information that the Team can help you.

  • BenBen AWS Team

    Team Member

    Hi @terry65

    I'm sorry to hear about the trouble. When you enter your billing information you are signing up for a subscription. That subscription is effective until canceled. That said, I'm sorry to hear you'd like to discontinue use of 1Password. Please reach out to our sales team at [email protected] to get this sorted out. When you email in you'll get an auto-reply from BitBot with a support ID. Please post that ID here so we can follow up.

    Thanks!

    Ben

  • Hi, I need to cancel my subscription. I signed up for the free trial on January 9th, but I didn't use it in the end as I joined another family member only a few minutes afterwards. I just received an invoice for $72.42!

    I don't want to pay this money. I would like to cancel my subscription. Even though I have a screenshot of my sign-up information the app is not accepting my master password. I have a screenshot of it, so I know it's being entered correctly. I have followed the online help to delete my account. When I tried this, I was asked once again to sign in. I need some help to sort this. Thank you

  • BenBen AWS Team

    Team Member

    Hi @Shermain

    I'm sorry to hear about the trouble. Please reach our to our sales team at [email protected] for billing issues. We're unable to look up or make changes to anyone's account based on a request made on this public forum. When you email in you'll get a support ID from BitBot. Please post that ID here.

    Thanks.

    Ben

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