I have already submitted a query on this matter on 23 Jan and I resent my query to [email protected] on 5 Feb. I have yet to receive a reply. #MUJ-65279-944
I like to purchase subscription, which requires me to log in to my account on 1password website.
Despite filling in the correct email address, correct secret key and correct master password, I could not log in to my account. The error message reads "Invalid Secret Key".
I can confirm my email address and secret key are correct because they are reflected in the settings on my 1Password app. In the account recovery email I received, it is clear that the first 8 characters of my secret key are the same as what I have entered.
I can confirm my master password is correct because I manage to log in to my app using the master password.
This is my third attempt requesting for help. I really hope to hear from someone who can help. Thank you.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided