change subscription from family to individual

Hi - I subscribed to Family subscription through iTunes. I would like to change to individual plan. I saw that I need to cancel my iTunes subscription which I have set up to end on 2/25/19. Now what do I need to do so that once it ends I can convert to individual without losing all my data? Thank you

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Referrer: forum-search:change subscription from family to individual


  • BenBen AWS Team

    Team Member

    Hi @bluv

    Please reach out to our team at [email protected] from the email address associated with your membership. We'll be happy to help, but this kind of requests has to come through a verified email. When you email in you'll get a support ID from BitBot. Please post that here.



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