Chrome browser extension not working,please help

chenps

os:win10 pro 1809;

1p version:7.3.657;

Chrome Extension version:4.7.3.90 from chrome webstore;

Chrome Extension not working anyway! There was no response after the click.

edge can use it;

i try many way to fix(uninstall,reinstall 1password\chrome\extension,reboot computer...),but all doesn't working.

please help

already send a 1Password diagnostics report email

support ID is [#UGD-44531-812]

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

wikman

I have this problem too.

Greg

Hi @chenps,

I have found your Diagnostics Report on our side. We will take a closer look at it and get back to you via email. Thanks!

@wikman: Could you please specify what version of 1Password you have on your computer? Is it 1Password 4 or 1Password 7? Thanks in advance!

Cheers,
Greg

ref: UGD-44531-812

wikman

1Password version 4.6.2.626
Extension version 4.7.3.90
Chrome version 72.0.3626.96
Windows version 10 build 1803

Stoped working this week.

Greg

@wikman: Thank you for the additional info! Your issue is quite different.

1Password 4 for Windows is discontinued and it will not work with the latest version of Chrome 72. Please check this reply of mine for more information about this situation and possible options. Thanks!

Cheers,
Greg

chenps

@Greg hi,already get mail. And I has no any AV/anti-malware software installed on my computer except Microsoft Windows's own antivirus defender

MikeT

Hi @chenps,

To avoid duplicating our efforts to help you, please only reply to your email. We will reply there directly as fast as we can.

kellyr66

I noticed that I have the same problem today on all my Windows PCs running Chrome. I click the 1password plugin icon and nothing happens.

ajliese

I have the same problem. Running Chrome on Windows 10. 1Password version 4.6.2.626.

MikeT

Hi guys,

If you're using 1Password 4 for Windows, Chrome 72 or later versions are not supported by default in 1Password 4. Please read this announcement for more details.

@kellyr66, are you using 1Password 4?

kellyr66

yes, I'm using 1Password 4. Guess I'll look into the announcement and what my choices are going forward. :(

MikeT

Thanks for letting me know.

codog180

Is there any update on getting the 1password plugin working for chrome.

os:win10 pro 1809;

1p version:7.3.657;

Chrome Extension version:4.7.3.90 from chrome webstore;

MikeT

Hi @codog180,

Thanks for writing in.

Beside a unicode Windows username, we have no known issues for 1Password 7.3 and Chrome 72. Do you use any international characters in your Windows account name?

Do you see any issues within Firefox or other browsers?

codog180

Hi @MikeT my username is just letters no special or international characters. Firefox is also not working. I've included screenshots of what I see. I've rebooted my machine and reinstalled the extension on both browsers.

MikeT

Hi @codog180,

That means something is breaking the connection between 1Password and the extension on your computer. Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@1Password.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

Let us know here when you've sent it, so we can confirm we got the email.

codog180

@MikeT I have sent in my diagnostics data.

Deshroom

Problem is ver 7 is ugly and bad. Stop forcing us to make such worthless upgrade ... :(

I was trying ver 7 twice and I hate it. Now when extention in Chrome doesn't work anymore I have to migrate after years with 1p again.

Greg

Hi @codog180,

Thank you for the report! We will take a closer look at what is going on and get back to you via email. :+1:

@Deshroom: I am sorry to hear you feel this way about 1Password 7. If you share specific feedback and suggestions, it will be very helpful and help us get better. Thank you in advance!

ref: VMA-88491-729