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Redund for annual membership and compensation for monthly

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Endoe
Endoe
Community Member
in Memberships

Hello, I got up this morning, and I accidentally noticed that my membership had been deducted from my card. I do not know how it could happen because I could not come out this month. I would be very happy if he would go back. And then pay for monthly payment. :-(

Thank you very much and I believe in the team's willingness 1Password :-)

PS: I apologize for my English

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Comments

  • Ben
    Ben
    edited February 2019
    Options

    Hi @Endoe

    I'm sorry to hear about the trouble. Our billing team would be happy to work with you to get this sorted out. Please email them at support+refunds@1password.com from the email address associated with your 1Password membership. When you email in you'll get a support ID from BitBot. Please post that ID here.

    Ben

This discussion has been closed.