Favorites disappeared, cannot search logins

edited February 13 in Mac

Hello, something strange happened. I have 1Password6 and suddenly my Browser Extension does not show the favorites and I would not find any logins if I search.
It displays logins if I visit websites with a saved login though...

If I open 1password6 everything is empty. What is going on here?

In the iphone App everything is there...

1Password Version: 6.8.9
Extension Version:
OS Version: OSX 10.13.6
Sync Type: Dropbox

ref: XLI-71535-325


  • LarsLars Junior Member

    Team Member
    edited February 13

    Welcome to the forum, @flob! I see you've asked this same question of our email support team as well. We answer user requests in the order we receive them, and we've been experiencing a surge of user requests/issues lately. One of us will be with you as soon as possible via email; let's keep the conversation going that way, instead of in multiple channels at once, which can cause confusion and slows support times for everyone, including you. Thanks for your patience! :)

    ref: XLI-71535-325

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