Cannot login to 1Password on Windows 7 Pro SP1
I get the error message above after countless times of entering my credentials. Using the "setup directly in app" option when logged in on 1password.com. Tried uninstalling and reinstalling. And yes, I am 100% sure I"m entering my master password correctly. 1P works on all other computers and devices except this one. Posting here to see if any forum members have had this problem as support is for some reason ignoring any support requests (no responses to 2 questions in over 2 weeks). TIA for any help any users can offer.
1Password Version: 7.3.657
Extension Version: 4.7.3.90
OS Version: Win 7
Sync Type: 1Password Paid Account
Referrer: forum-search:Can't sign in to 1Password app on Windows
Comments
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Try "my.1password.com" as your sign in address .. dont add the https..bla bla bla
https://support.1password.com/sign-in-troubleshooting/
Mods, hope you dont mind...i like helping
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Hi @SunDevil2213,
Thanks for reporting this issue.
Do you have VPN, proxy or network filtering/firewall that could be filtering or messing with 1Password when it connects to 1Password.com on secure port, 443?
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Your welcome buddy!!
Mods..again i hope you don't mind me helping out
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@res1492 lately support seem to have been ignoring my emails (I've had two separate issues I emailed them about over a week ago, with no response, besides the bot, to either). They're usually good, but IDK what's up. I had this issue on the work computer long ago, and went round and round with support and we couldn't figure it out then, so I gave up. Recently decided to give it another go. Crazy to think it was as simple as removing the https://
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lol...sometimes it just needs a fresh pair of eyes to see the little things....as for support not responding, Chrome 72 update broke the 1password4 browser extension so i can imagine they got inundated with emails and are trying to catch up....anyhow I'm really glad I could help.
Have a good weekend buddy!!0 -
Thank you and you too. Hopefully this forum post can help others who may have the same issue!
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Hi @SunDevil2213,
We'll test but there is no difference between https://my.1Password.com and my.1Password.com, we automatically append https:// if it wasn't entered with it.
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@MikeT this is literally the only thing that changed, so apparently there is a difference.
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We've just tested it, no differences here at all.
Do you know if your work network has a proxy that could re-route https traffic?
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@MikeT unfortunately I'm not technical enough to know what that means, or how to check.
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@MikeT from a global support perspective, it makes sense to emphasize removing the https:// if it's there (even if it doesn't cause problems on your computers), as it's caused an issue on my machine. I can't be the only one that has experienced this. Thanks to @res1492 for posting the support article in their first post - where it does say to just enter my.1password.com, but listing this as a known issue sort of as a "what the heck, try this" option can't seem to hurt anything.
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Hi @SunDevil2213,
We'll certainly try suggesting it next time but we rather fix it in the code to negate the need to check it in the first place, so we do need to investigate this more.
Just in case, can you email us your 1Password diagnostics report, it may have some errors from the initial sign-in attempts. Please use this guide to generate the report and email it to us at support+windows@1Password.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.
Let us know here when you've sent it, so we can confirm we got the email.
(even if it doesn't cause problems on your computers)
At this point, we had this same code out for nearly two years with a massive number of users signing in without that issue; we're not talking about our own computers, we're talking several hundreds of thousands of users that never had an issue and this was long before we started automating some sign-ins with QR barcode and one-click fill from the website. The ones that did report an issue often had a proxy or something else getting in the way. We did have one weird firewall setup that didn't work with https:// but we fixed it in an update, which is why I'm asking for more details; it feels like your firewall may be doing the same thing.
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@MikeT starting over on a replacement work laptop...still having the same issue. I tried both https:// and without it and I'm still getting my original sign in error message. I'll follow instructions above to submit the report.
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I saw your e-mail while doing my rounds, @SunDevil2213 so I went ahead and replied to you there. Hopefully we can get this all sorted out for you. :chuffed:
ref: XFR-83927-873
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@bundtkate Yes..got it thanks! Is 1PasswordX a new thing? Noticed it on my browser when I went to install apps...that 1P was working without me being logged in on the app yet...I'm liking it as installing software on company computers can be a PITA sometimes.
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It's new-ish, @SunDevil2213. Been around for a time, but it's definitely something we're focusing on a lot more now since it has been given some time to mature. It started as an option for folks on Linux and ChromeOS, but in Windows-land I've been just thrilled to have it to help folks working in restricted environments. In the past, we almost always could track down what was getting the way, but fixing it was often another matter with folks not always having any real control over their work machines. It was an awful feeling to have to tell those folks we couldn't help and 1Password X has been a lifesaver there. Given that it doesn't require a desktop app at all and such controls often exclude anything in your browser, like I mentioned in our e-mail conversation, it's just a great option for folks who might otherwise be at the mercy of IT. I'm glad to hear it's working well for you and hope you continue to enjoy it. :chuffed:
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Hello,
I am having an issue with the application stopping. The response is not helpful "close the program", then nothing happens.
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I see we've already been in touch via e-mail, @Radman1264, so to avoid any duplication of efforts here, I'll leave you in my teammates' capable hands. :chuffed:
ref: FYI-87362-197
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