the delete volume option is grayed out.

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nfrees
nfrees
Community Member

After a 30-day trial of 1Password on my Mac, we decided to get a Family plan. I migrated my passwords to the new family, cloud-based vaults, but am unable to delete the 3 original vaults I had created on my Mac because "delete vault" is grayed out. I suspect this has something to do with the trial account being frozen. I e-mailed tech support on 2/15 but have not had any human response to date.


1Password Version: 7
Extension Version: 7.2.4
OS Version: 10.14.3
Sync Type: 1Password Family Plan
Referrer: forum-search:delete vault option is grayed out

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  • Lars
    Lars
    1Password Alumni
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    Welcome to the forum, @nfrees! I'm sorry for the delay in our response. We answer user support requests in the order we receive them, and we've been experiencing a surge of them lately. I've asked our email support team to see if they can expedite your request, so someone should be with you before too much longer. Thanks for your patience. :)

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