Cannot login to Windows app - working elsewhere

I am having a login problem that only happens on the Windows desktop application: I have the app installed, and has been working for some time. Now the desktop app will not let me log in, but I am able to log in via the web, through the Chrome plug-in and iOS. I have had this several times now in the last few months, on different PCs and in different locations (including at home, where there are no firewall restrictions and home PC so no corporate interference possible) but always with the Windows app. The only solution I have found is to remove the data folder under 1password and reconnect to my account. This is, needless to say, super tedious.

Sorry for duplicate post. Discussion creation is not obvious on here.

1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: Windows 10 - 17134.523
Sync Type: Not Provided


  • bundtkatebundtkate

    Team Member

    I replied to your comment on another thread here, @oliverst. In the future, if you have a question, please try to post it just one place – either in an existing thread or by creating a new discussion. That way, we can keep the conversation in one place and we aren't unnecessarily duplicating efforts. Thanks. :chuffed:

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