Windows app opens and immediately closes

I've just downloaded and installed the windows app, from the online version. The app automatically added my details, I added my password and it opened okay. The app went into update and closed. Now when I open the app from my desktop and enter my password it opens and then three seconds later closes. I've tried uninstalling and reinstalling and I've rebooted my PC several times, still does it.


1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Windows app opens and immediately closes

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @info_kbar,

    Thanks for reporting this. I'm sorry to hear you're having crashing issues.

    Please use this guide to generate the 1Password diagnostic report (don't unlock) and email it to us at [email protected]. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • Hi Mike, Sent thanks,

  • bundtkatebundtkate

    Team Member

    I know we've sorted this out over e-mail, @info_kbar, but just wanted to drop a note here so anyone else who comes across this thread knows we got things fixed up privately. :+1:

    ref: XBX-42422-272

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