Hi - I don't know if the forum is the right place to post this or not - but I have tried submitting emails and have gotten no resolution or response at all.
I signed up for the 1 month free trial of the family plan. I like the product and plan on purchasing the subscription - however the card account I used to start the trial has been closed (unrelated fraudulent charges) - and I am currently awaiting a new issue card before I can set it up in the system for payment. In the meantime the trial has ended and 1Pass continues to attempt an auto-charge on the "dead" card account every couple of days. I have emailed them to stop and remove this auto-retry from their system - I have not gotten any response whatsoever in 2 or 3 business days.
I don't know if there will be any adverse effects of these repeated attempts on a card that has been closed - but I am reaching out here to see if any 1Pass reps can get this moving quicker than email support.
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