1Password crashes, goes to 100% CPU, refuses to start for the first time after killing it

1) fresh boot of windows
2) I start edge 42.17134.1.0
3) I need to sign in somewhere, so I click the browser extension
4) browser extension starts with an error dialog saying 1password crashed
5) no prob, I report error, get my credentials
6) I notice the computer ( 9900K, 64GB RAM ) becomes suggish
7) 1pw is consuming 100% CPU
8) I kill 1pw
9) I try to start 1pw - I get the dialog below!

10) I click on details.. I'm presented this page : https://docs.microsoft.com/en-us/dotnet/framework/deployment/initialization-errors-managing-the-user-experience?version=(null)&processName=1Password.exe&platform=0009&osver=6&isServer=0&shimver=4.0.30319.0

11) I start 1pw again, and it's working fine


1Password Version: 7.3.657
Extension Version: 7.2.583
OS Version: Windows 10 Home 1803, build 17134.590
Sync Type: 1Password

Comments

  • GregGreg

    Team Member

    Hi @andlaz,

    Do you see "1Password for Windows desktop has stopped working" error message, when 1Password 7 crashes on your PC?

    If so, please try to reproduce the crash and save a log from Event Viewer on your computer. Send this crash log in an email message addressed to [email protected]. It will be really helpful.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that this issue is dealt with quickly.

    Cheers,
    Greg

  • bundtkatebundtkate

    Team Member

    It sounds like you have two separate issues here, @andlaz. The message in your screenshot is a known issue that seems specifically related to Edge that we're in the process of investigating, but I'm not aware of it leading to the high CPU usage you're seeing. If you disable the Edge extension, are you able to reproduce either the message displaying or the high CPU usage? Thanks!

  • I'm seeing the high CPU issue right now. Happens after the app auto-restarts. Here's an event log from the crash, i'll send the dump in e-mail ( rather not post it here )

    `Log Name: Application
    Source: Application Error
    Date: 3/28/2019 8:02:05 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-FRJH3EM
    Description:
    Faulting application name: 1Password.exe, version: 7.3.657.0, time stamp: 0x5c37cc25
    Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xadca2670
    Exception code: 0xe0434352
    Fault offset: 0x001118a2
    Faulting process id: 0x34bc
    Faulting application start time: 0x01d4e4ffe7c16f0d
    Faulting application path: C:\Users\andlaz\AppData\Local\1Password\app\7\1Password.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: 20b41b13-7503-4eba-9822-82c8a14a3729
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:



    1000
    2
    100
    0x80000000000000

    6043
    Application
    DESKTOP-FRJH3EM



    1Password.exe
    7.3.657.0
    5c37cc25
    KERNELBASE.dll
    10.0.17134.556
    adca2670
    e0434352
    001118a2
    34bc
    01d4e4ffe7c16f0d
    C:\Users\andlaz\AppData\Local\1Password\app\7\1Password.exe
    C:\Windows\System32\KERNELBASE.dll
    20b41b13-7503-4eba-9822-82c8a14a3729





    Log Name: Application
    Source: .NET Runtime
    Date: 3/28/2019 8:02:05 AM
    Event ID: 1026
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-FRJH3EM
    Description:
    Application: 1Password.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.IOException
    at MS.Internal.AppModel.ResourcePart.GetStreamCore(System.IO.FileMode, System.IO.FileAccess)
    at System.IO.Packaging.PackagePart.GetStream(System.IO.FileMode, System.IO.FileAccess)
    at System.IO.Packaging.PackagePart.GetStream()
    at System.Windows.Application.LoadComponent(System.Object, System.Uri)
    at AgileBits.OnePassword.MiniWindow.InitializeComponent()
    at AgileBits.OnePassword.MiniWindow..ctor()
    at AgileBits.OnePassword.MiniWindow.ShowAndFocus()
    at AgileBits.OnePassword.WorkspaceMini+<>c.b__14_1()
    at System.Windows.Threading.DispatcherOperation.InvokeDelegateCore()
    at System.Windows.Threading.DispatcherOperation.InvokeImpl()

    Exception Info: System.AggregateException
    at AgileBits.OnePassword.App.b__11_1(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
    at System.EventHandler`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Invoke(System.Object, System.__Canon)
    at System.Threading.Tasks.TaskScheduler.PublishUnobservedTaskException(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
    at System.Threading.Tasks.TaskExceptionHolder.Finalize()

    Event Xml:



    1026
    2
    0
    0x80000000000000

    6042
    Application
    DESKTOP-FRJH3EM



    Application: 1Password.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.IOException
    at MS.Internal.AppModel.ResourcePart.GetStreamCore(System.IO.FileMode, System.IO.FileAccess)
    at System.IO.Packaging.PackagePart.GetStream(System.IO.FileMode, System.IO.FileAccess)
    at System.IO.Packaging.PackagePart.GetStream()
    at System.Windows.Application.LoadComponent(System.Object, System.Uri)
    at AgileBits.OnePassword.MiniWindow.InitializeComponent()
    at AgileBits.OnePassword.MiniWindow..ctor()
    at AgileBits.OnePassword.MiniWindow.ShowAndFocus()
    at AgileBits.OnePassword.WorkspaceMini+<>c.<SetBrowser>b__14_1()
    at System.Windows.Threading.DispatcherOperation.InvokeDelegateCore()
    at System.Windows.Threading.DispatcherOperation.InvokeImpl()

    Exception Info: System.AggregateException
    at AgileBits.OnePassword.App.<StartErrorLogging>b__11_1(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
    at System.EventHandler`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Invoke(System.Object, System.__Canon)
    at System.Threading.Tasks.TaskScheduler.PublishUnobservedTaskException(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
    at System.Threading.Tasks.TaskExceptionHolder.Finalize()



    `

  • [#CZD-49271-155

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @andlaz,

    I'll reply to your email but please never ever send any dumps for any reasons. We will never read nor ask them. Please trash your shared files ASAP.

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