I saw a few videos and thought this might be a great way to secure all of my passwords online. I use a Chromebook laptop and an Android phone.
On Android, this is a major headache to use. I added Robinhood in 1password, used 1password to generate a secure password for Robinhood, and changed my password on Robinhood's website. 1password did not make any suggestions, and never autofills any forms.
After I went through the password change process, I went to log in. Logging in to the app, 1password suggests that it can autofill, then asks me to search my vault for what I want, I select Robinhood, then it warns me that "1Password is unable to verify if Robinhood should have access to Robinhood." Are you kidding me?
With the amount of hassle this is, why am I paying $5/ month for my family to use this product, when in essence, it is nothing more than a random string generator? I could download a free random string generator app, copy/paste the random string, and let Google SmartLock save it for free. It syncs seamlessly across all of my devices, and actually autofills for me.
Am I missing something here? I'm new to this product, and all of the video tutorials I can find are about the Chrome extension and desktop usage, which I don't care about. I know how to use those. But the Android version of the app is truly pathetic. I can use my fingerprint to unlock my phone, but when it comes to using my fingerprint to unlock 1password, it fails several times, then requires my master password. Why?
Support pages only show how to set everything up, which I was able to follow without problems. I have enabled all permissions, accessibility, etc. for the app, but it doesn't work well at all.
I contacted support a few days ago and never heard back. This whole operation is starting to look like a scam. Can someone here set me straight? Is there any reason I should keep this service when all it does is generate random strings for $5/month, which I have to manuallyl copy/paste myself into the reset password forms, then into the login forms?
I look forward to hearing back. Hopefully the community here has more to say than the company's support team- they were entirely unresponsive to my support request.
Extremely Unsatisfied Paying Subscriber
1Password Version: 7.1.1
Extension Version: Not Provided
OS Version: Android 9
Sync Type: Not Provided
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