I can log into 1pasword.com, but the app says I have the wrong password??

Options
DouglessM
DouglessM
Community Member
in Mac

I've checked to make sure the account secret-key is the same between the 1password.com and the vault on my local app. It's the same.
I would expect to be able to use the same master password. But when I enter it, it says wrong password.

  • I've deleted the 1password app from my mac and reinstalled. didn't fix it.
  • I've gone into the app to try and delete the vault and then reload it..but since I couldn't give it the right password, it wouldn't let me. Again, didn't fix it.

Any ideas of what I can do to get the mac-app to accept the password for the vault that the 1password.com will accept (for the same vault)

help!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @DouglessM!

    Can you please clarify where exactly your password is not accepted? Is it on 1Password.com or in the app? This will help me understand your issue better.

    Thank you!

This discussion has been closed.