"MultiFactor Credentials Missing" when trying to add Teams account on iPad

majmaj
edited March 2 in Business and Teams

Hi! I'm trying to add our company's Teams account on my iPad. What I've done so far:

  • Scanned Setup code from my iPhone where the account is already set up
  • Entered master password from the Emergency Kit

However, the message "MultiFactor Credentials Missing" is then displayed in a red bar. The 2FA for the account is a 6-digit code in Authy, but I can't see a place to enter the code.

Did I miss a step?

Thanks!


1Password Version: 7.2.7
Extension Version: Not Provided
OS Version: iOS 12.1.4
Sync Type: Not Provided

Comments

  • brentybrenty

    Team Member

    @maj: If you have two-factor authentication setup for your 1Password account, you should be prompted for the code. There are a lot of questions I'd like to ask, but the answers will almost certainly involve account information that should now be shared here on a public forum. I'll reach out to you via email shortly and we'll go from there.

  • majmaj

    Thanks @brenty - I've received your email so will pick up the conversation over there. Cheers!

  • brentybrenty

    Team Member

    Sounds good! :) :+1:

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