We can not get family members to sync

We have the family membership. Sync works between 1 MAC and 1 iphone. Will not sync to additional iphones. When I choose to sync my phone, it comes up as Primary iCloud, I sync now and nothing comes through. I thought the family membership was supposed to sync magically :) We have 4 additional phones that need to sync. Please help!

1Password Version: 7.2.7
Extension Version: Not Provided
OS Version: ios 12.1.4
Sync Type: iCloud


  • ag_anaag_ana

    Team Member

    Hi @cubflyer1946!

    The Families account does sync magically :) I think the problem on the additional phones is that you are using a Primary vault, which is synced to iCloud. This vault is not part of your Families account, so it does not sync magically.

    Can you make sure that you have added your 1Password account inside the app on the other phones too? If you managed to get this working between one Mac and one iPhone already, I think this could be all you need to do to configure your remaining phones :)

    I hope this helps!

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file