Firefox extension keeps getting disabled on macOS

I have 1Password version 7.2.5 and Firefox 65.0.2 on macOS 10.14.3 and once in a while I have to re-install the Firefox extension due to it being unresponsive. When I try to use it to login to a website, all I get is a recommendation to install the Firefox extension...

Known issue? Any suggested solution? Any logs I might provide?


1Password Version: 7.2.5
Extension Version: 4.7.3.90
OS Version: macOS 10.14.3
Sync Type: native(?)

Comments

  • This time even a re-install ends up in a strange state, where if I have the main 1Password app open trying to use the Firefox addon brings me to the open 1Password app, but if it's not open clicking the 1Password-icon in Firefox does absolutely noting...

  • ag_sebastianag_sebastian

    Team Member

    Hi @jby. :smile:

    It's tough what's wrong without seeing the logs. The next time your 1Password add-on gets in a stuck state, I'd like to ask you to create a diagnostics report from your Mac:

    https://support.1password.com/diagnostics/?mac

    Please add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

    [#UHI-56326-523]

    Please let me know when you've sent the diagnostics report, and I'll take a look. :smile:

    Note: These instructions are for @jby only, please don't submit your diagnostics reports this way if your 1Password Firefox add-on isn't working.

  • Email sent!

  • ag_sebastianag_sebastian

    Team Member

    Thanks for letting me know, @jby. Looking into it now, and will respond through email. :smile:

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