Blank page when using 1Password X in Firefox

When I click on the icon in the corner of the browser I get just a blank page.


1Password Version: Not Provided
Extension Version: 1.14.2
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • JacobJacob

    Team Member

    Hi @mattn8! I see you've emailed us as well so I'll get back to you there shortly. :)

    ref: AQM-58481-943

  • Me too I am experiencing the same problem. Whenever I click on the icon I get redirected to:

    moz-extension://xxxxxxxxxxx/app/app.html#/page/welcome

    As side note the console show the following error:

    TypeError: $Y is null, can't access property "getAllAccounts" of it[Learn More]
    

    I am using:

    • Firefox Quantum 63.0 (64-bit)
    • Ubuntu 18.10
    • 1Password version from 11 March, 2019
    • Logged in at 1password.eu

    Thanks!

  • You aren't in a private window are you?

  • ag_sebastianag_sebastian 1Password Alumni

    Hi @enriqueaf!

    I'd like to echo @Tomatoshadow2 here; 1Password X won't be able to work in a Private window, or if the history setting is set to Never remember history.

    If this is not the case, I'd like to ask you to:
    1. Sign out and sign back into your account on 1Password.com.
    2. Reinstall the add-on.

  • Hi @Tomatoshadow2 and @ag_sebastian ,

    It was working until last update, actually, two days ago. I am not working on Private window and history setting is Remenber history.

    About reinstalling and sing-in and out, I try already that a few times :D more than two for sure, before starting the thread and now other time, but still it fails.

    Any other tip? :D

    Thanks!

  • Looking a little deeper, I can see that looks like some kind of problem with accesing indexedDB

    unknownError: The operation failed for reasons unrelated to the database itself and not covered by any other error code.
    

    and the debugger, looks like an empty DB, but I have no idea. First time with a firefox plugin.

  • Ok :D Finally I was able to solve it with this https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings . Was a problem on my side, looks like the DB was corrupted, although in debug mode showed as empty.

  • brentybrenty

    Team Member

    Ahh yep. That would do it. Glad you were able to figure it out! Thank you for sharing, in case others encounter a similar issue. :)

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