Problem upgrading


I have been using 1password for years on my iPhone, but apparently without a membership. I would like to upgrade so I can start saving photos and Pdf, but I can’t do this because it’s asking me for a secret key, which I do not have.
I can log in fine in my app with Face Id and my password/master password but that is it.

Please help,

Thank you,

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • BenBen AWS Team

    Team Member

    Hi @OlivierGemayel

    I see you also wrote to us about this question by email. To avoid duplicating efforts I'm going to close this forum thread, but we'll be in touch by email ASAP.



  • Hi Ben,

    Thank you for your note but I did not get any email from you?

  • brentybrenty

    Team Member

    @OlivierGemayel: As Ben mentioned, we'll be in touch via email as soon as possible. But it's important that we reply to others who have been waiting longer first. I'll close this so we can continue the conversation there. Carrying on in multiple places at once slows down the support process for everyone -- including you.

    ref: PAC-94347-544

This discussion has been closed.