Login and password not filling in

Lately I've been having issues when I click on the Chrome 1password extension that it won't fill in the login and password until I've tried several times. Sometimes it will open up a new webpage and fill in the information there. Today it doesn't work at all. No logins or passwords are filled in. Any ideas?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • brentybrenty

    Team Member

    @rjwinkler: Unfortunately without some basic information you've omitted from your post it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, browser, and extension versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action:

    Find your version

    The more information you can give, the better. For instance, what happens if you use the keyboard shortcut -- Ctrl \? Thanks in advance! :)

  • Windows 10
    Chrome
    1Password extension

    Today it is filling in the login and password, but sometimes I have to select the login 3 or 4 times before it does. And it is still occasionally opening up new tabs.

  • bundtkatebundtkate

    Team Member

    This sounds like a known issue we've already resolved in the latest beta, @rjwinkler. Essentially, there were some circumstances where several clicks would be necessary to trigger a fill. You are welcome to try the beta and see if that helps, but a good test is to try your keyboard shortcut to fill (Ctrl + \ by default) and see if that works, assuming you have just one matching Login item for this site. For folks experiencing this issue, the keyboard shortcut worked consistently. If you find the same is true for you, you're running into this issue and can update to the beta for a fix or hang tight and it'll be fixed in the next stable release. :+1:

  • I have version 7.3.657. CTRL + \ does work, but this doesn't help with sites where I have multiple logins.

    When will the next release happen?

  • LarsLars Junior Member

    Team Member

    @rjwinkler - we don't normally pre-announce release dates as many factors (some beyond our control) affect them. But typically when something's already in beta, it won't be long until the next stable channel release is available. Please stay tuned. 😀

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