My app is frozen although i renewed my app

I gotbthe message that my app is frozen although I renewed my app on Feb, 13th via app-store. can you help me and check my account.

1Password Version: 7.2.7
Extension Version: Not Provided
OS Version: IOS 12.1.4
Sync Type: icloud
Referrer: forum-search:My app is frozen although i renewed my app


  • nobody there from the staff?

  • ag_anaag_ana

    Team Member
    edited April 14

    Hi @eddylabonny! Welcome to the forum! :)

    I see you also emailed us regarding this issue. Let's continue the conversation there, to avoid sharing account information here in the public forum.

    Thank you! :)

    ref: MKR-42554-365

  • ok, so wll I do

  • ag_anaag_ana

    Team Member


    I have just replied to your email ;) Let's continue the discussion over there.

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