Myfingerprint will not register on 1password. I have a Samsung Galaxy 7 mobile

Hi. My fingerprint works on my phone to unlock it so I know it's working. I have a Samsung Galaxy 7 mobile.
But it won't work on 1passport. Help!


1Password Version: 7.1.2
Extension Version: Not Provided
OS Version: Android 8.0.0
Sync Type: Not Provided
Referrer: forum-search:Myfingerprint will not register on 1password. I have a Samsung Galaxy 7 mobile

Comments

  • brentybrenty

    Team Member

    @lafaye63: Did you enable the fingerprint feature in 1Password Settings > Security? What exactly is happening?

  • I go to 'Security' in 1passport settings..then 'Fingerprint unlock'. Having turned on that toggle, it gives me an 'Enable Fingerprint: ( touch fingerprint sensor) box.
    I touch the fingerprint place but nothing happens, and in the end I have to touch 'Cancel' to remove that box from my screen. It just won't work. The fingerprint thing works fine on the my phone in general so it's not my phone I don't think....

  • Same on my Samsung S9.

    I try to setup up the fingerprint:

    'Enable Fingerprint: ( touch fingerprint sensor) box'

    it takes my input, but the toggle stay disabled

  • brentybrenty

    Team Member
    edited March 2019

    Thanks for clarifying. Some other folks who have reported similar issues with Samsung devices have found that removing all fingerprints in the device settings, restarting the device, adding the fingerprints back in device settings, and re-enabling Fingerprint Unlock in 1Password did the trick. Please give that a try and let me know if it helps win your case. :)

    ref: android-466

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