Why can I use 1Password to log into my bank account on my MacBook Air but not on my iPhone or iPad?

My bank account is with the TD Bank. I can log into it on my MacBook Air. However, on both my iPhone and iPad, I get a message from TD that says "Sorry, your login entry doesn't match our records." Since I'm using 1Password in all cases, why should I gain entry to the account only when on the MacBook?


1Password Version: 7.2.5
Extension Version: Not Provided
OS Version: OS 10.14.3
Sync Type: Not Provided
Referrer: forum-search:Why can I use 1Password to log into my bank account on my MacBook Air but not on my iPhone or iPad?

Comments

  • ag_sebastianag_sebastian 1Password Alumni

    Welcome to the forum, @P1_L9_M5_J1_E5_M2. :smile:

    Are you accessing TD Bank via browser or the app on your iPhone and iPad? Would you be able to give me the exact URL of the site? I can then take a look and see why there might be a discrepancy.

    Cheers,
    Sebastian Fric
    Helpful Meerkat @ 1Password
    https://support.1password.com/

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