Master Password not recognized on Windows 7 app

My Master Password works fine on a Mac at home on the web and on the Mac app. On my Mac (Windows 7) in the office, the Master Password is accept with no problem on the web but when I download the app (and delete & re-install the app) the Master Password is not recognized on the app.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: Not Provided


  • Sorry, I typed without reading: obviously it's a PC in the office running Windows 7, not a Mac.

  • bundtkatebundtkate

    Team Member

    When you are signing into your Windows app, are you only being prompted for your Master Password, @gbevan, or are you asked for all of your credentials – Master Password, Secret Key, etc?

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