ERR_SSL_PROTOCOL_ERROR

BudTugleyBudTugley
edited March 2019 in Windows

Trying to upgrade from 1.4 to 1.7. For the past few days, every time I try to download the Windows application, the web site gives an ERR_SSL_PROTOCOL_ERROR. I am already 3 days into my "free trial", but still cannot download the upgrade!


1Password Version: 1.7
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:Upgrade from 1.4 to 1.7

Comments

  • bundtkatebundtkate

    Team Member

    1Password 1 is extremely old at this point, @BudTugley, and it won't update to 1Password 7 directly anyway. So long as you're able to access your data in your current version, I'd suggest installing 1Password 7 directly and importing your data:

    1. Install 1Password 7 and sign in to your account.
    2. Choose 1Password > Import and select the "OPVault or Agile Keychain folder" option.
    3. Click "Select a vault", navigate to your Agile Keychain and click "select vault".
    4. Enter the Master Password you use to unlock 1Password 1 where asked for your vault password, then click import.

    From there, you should be set and safe to just uninstall 1Password 1, but let me know if you have any questions. :+1:

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