Converting paid Family account to a free account using free option from enterprise 1Password account

edited March 2019 in Memberships

My company provides 1Password for free and I see an option for a Free Family Account (Use 1Password at home too. Redeem your free 1Password Families membership, courtesy of your business.).

I currently have a paid Family account (billed annually) and am wondering if it's possible to make it free through the option on my Enterprise account. My company provided this information to do so:

Contact 1Password Support to provide the following information and 1Password will convert your account to a free account:
The [information removed, this is a public forum] email address you are using to enroll in 1Password.
Your current personal email address used to enroll in your existing personal/family account with 1Password.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • Hi, @queeniema

    If your company offers a 1Password Family subscription as part of your benefits, it shouldn't be a problem. I'd recommend you to write them via email as this is probably something they can't handle through here.

    You can reach out to them through the Contact us page:

    Have an excellent weekend :)

  • ag_anaag_ana

    Team Member

    Hi @queeniema! Welcome to the forum!

    We can help you with this :) Please email us at [email protected] so we avoid sharing public information on this forum, and we will help you do this.

    Once you have emailed us, please post your ticket number here so I can locate your message and reply to you as soon as possible :)

    Thank you!

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