Force Sync

For the most part the Sync in 1password works really well - I get the updates almost instantly after a change is made.
But a tiny percent of the time, it doesn't work, I've updated a password in 1Password X and it's not showing up in 1Password for Windows.
When this happens, basically I have to close the entire app, login again, and that forces a sync which fixes the problem.

It would be really nice if there was just a button that I could press which forces the sync to occur


1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • GregGreg

    Team Member

    Hi @cpmcgrath,

    I am sorry to hear you are having troubles with sync!

    The next time it happens, please try to lock/unlock 1Password 7 for Windows in order to sync changes you've made in 1Password X. Let me know if it works.

    You can also try to use our standard extension, instead of 1Password X, and check, if it works better for you. Thanks! :+1:

    Cheers,
    Greg

  • I've been getting this issue periodically since I signed up with the cloud service (and again today, on 7.3.684).

    I don't consider locking and unlocking or creating a dummy secure note to be a user friendly way of forcing a sync. I don't know why you can't just add a menu option or button to force a sync if you can't guarantee sync reliability on Windows.

    This issue is easily my number one gripe since you offered the subscription service. I've been using 1PW for years before the switch to the subscription model, and when I was using Dropbox sync, syncing was way more reliable than it is now.

  • bundtkatebundtkate

    Team Member

    The reason we don't want too easy an option to force a sync is precisely because folks will choose to use that rather than reaching out to find the root cause, @slantyyz. We can't fix what we don't know about and we humans will near universally choose a quick fix over identifying the root of a problem. We're busy people, of course, so we understand sometimes a quick fix is needed and are more than happy to share options to do that when necessary, but ultimately it's really important to us to hear about and have a chance to look into any longstanding sync problem. We can't guarantee reliable sync without knowing what's causing sync issues folks are seeing in the first place. Without feedback from y'all, we're left with "Well, it works on my PC ..." and that's never a reliable measure of whether or not something is truly working as it should.

    So, if you're seeing sync problems, let us know. Even if they're small. If it's an issue on our end, we want to fix it. If it's something not playing nice with your network configuration, we want to help you get things working more reliably and investigate what we can do to avoid such issues in the first place. To that end, it would be really great if you could create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to [email protected] and include a link to this thread in the body of your e-mail. You should receive an automated reply from our BitBot assistant with a Support ID number. For bonus points, post that number here so I can track down your diagnostics quickly and take a look.

    Once I see the diagnostics, I'll see if we can't put these sync troubles to bed once and for all. :+1:

  • Listen, I get it. I write software and I want to know what bugs are in my software too.

    But wow, your response is so patronizing.

    It should be up to the customer to decide whether to report something or not. 1Password is not free software. I've been paying for licenses/renewals/subscription for a long time now. It's already frustrating enough to see how the Windows and Android clients are second class citizens compared the Mac/iOS versions.

    I had to waste time during my work day googling "how to manually sync 1Password for Windows" and sift through results to find a workaround all while I had an immediate problem to solve. I am pretty sure that before you changed to a subscription model, there was a force sync button on the Windows and Android clients.

    You're basically telling me you're OK inconveniencing a paying customer and making them do work for you (as though our time isn't worth anything). You make it sound like you couldn't find a compromise solution either. It's not as if you couldn't put a force sync button that pops up a modal that gives the user an option to submit additional info or not.

  • GregGreg

    Team Member

    Hi @slantyyz, it is Greg again. I am sorry for the miscommunication here.

    I am sure Kate had no intention to sound patronising or condescending and I apologise if it looks like it.

    We strive for the seamless sync for all of our customers, so if it doesn't behave correctly (and sync is very important), we want to learn more about those situations and investigate what is going south in order to improve 1Password.

    I re-read your initial post and you say that you bump into this sync issue periodically. Is it possible that 1Password 7 doesn't sync your data after you wake up your computer from sleep? I can totally understand that you don't want to spend your own time troubleshooting these issues, but if you shared a Diagnostics Report, it would be really really helpful.

    I will also pass your suggestion about adding sync button to our team, so we could have an internal discussion. Let us know if you have any other questions, we are always here for you. Thank you! :+1:

    Cheers,
    Greg

  • jdhayes117jdhayes117 Junior Member

    I second the option to add a "Force Sync" capability. I just updated a key password on my Mac. It has not yet shown up on my iPhone. I've gone to Preferences:Sync and it tells me that the last sync was 23 minutes ago. I need the password now and I have no way, short of closing and reopening, to force it to update. For most updates, this is fine. Right now it is not.

  • This topic is specifically discussing 1Password 7 for Windows, @jdhayes117. 1Password for iOS, specifically when using a standalone vault, does have an option to sync now. Tap Settings > Sync and you should see a "Sync now" option under each vault you have in your app. With standalone vaults, we don't control the sync service so it's a bit of a different animal in that respect.

  • jdhayes117jdhayes117 Junior Member

    There is no "Sync Now" in the Mac version either. I assume that the iOS version is syncing with whichever Cloud Sync capability that is enabled (in my case, iCloud). If my Mac hasn't synced to iCloud, and I have no way to force it to do that, then having my phone sync with the cloud version does not help. Same for Windows or Mac.

  • ag_anaag_ana

    Team Member

    @jdhayes117:

    Much like 1Password for Windows, in 1Password for Mac you can also force a sync by locking and unlocking the password app, should you need that.

  • brentybrenty

    Team Member

    Indeed, you can have 1Password send the data to iCloud...but it's entirely up to iCloud as far as when that is sync'd to other devices.

  • jdhayes117jdhayes117 Junior Member

    Yes, you are correct, I could lock and unlock it. Or I could write it down and manually type it in, or I could take a screen shot and email it or I could or I could or I could. The point is, all of those actions are the equivalent of adding a “Sync now” capability to 1PW...as already exists in your mobile versions. And to brenty’s comment about the cloud service, when the cloud syncs it to my other devices is true whether that is iCloud, the 1 PW cloud, Google’s cloud, MSofts cloud, etc. The point is, until it gets to the cloud, I’m stuck. And the simplest solution is add a “Sync Now” function. Finally, if you are so concerned about not capturing a sync problem with 1PW, make the app report to the mothership every time someone hits “Sync Now”. You’ll get better data that way.

  • brentybrenty

    Team Member

    @jdhayes117: For a 3rd party service, we don't have control over whether such a button would actually do anything. iCloud is a good example of that. :lol: Also,

    if you are so concerned about not capturing a sync problem with 1PW, make the app report to the mothership every time someone hits “Sync Now”. You’ll get better data that way.

    If sync isn't working, that's because the connection is failing, so we would actually get no data at all. if clicking a "sync" button worked to "report to the mothership", then 1Password could just sync the data anyway.

    For our own 1Password service, while we could certainly add a button and some people who like buttons would be very happy with that, it's important to remember that most people want sync to actually just work without them having to even think about it, much less take an action. Adding a button would just be glossing over a problem that is either solvable by us and thus worthy of investigation, not ignoring it and making the user click; or it wold not help anyway, if the problem is something in the user's network environment (proxy, firewall, "security" software) -- you could click all day and it would still either work or it wouldn't, depending on factors entirely outside of 1Password.

    All of that is to say, if you're actually having an issue with the 1Password service syncing, please let us know the specifics so we can see what we can do to improve it for you and for others. <3

  • edited March 26

    I am in China at current and my connection to the 1password server is extreme unstable. Unless you deploy a server in China, you cannot solve this problem (believe me you can't. As long as the server is located outside of China, even if a stable connection was achieved at that time, it was transient and unsustainable). Most of the time, I have to connect to a VPN located outside of China to sync my 1password account.

    So, adding a sync button and letting me decide when to sync is the only reliable way to fix the problem. Without this button, 1password will not know when I open the VPN (so it can start syncing) and when I close the VPN (should stop trying to sync because it will almost never succeed).

    On the Android client, I can simply pull down to trigger synchronization. It's very painless.

    There is no similar easy way to do the same on Windows. I had to close 1password, reopen it, re-enter the master password, and wait. Sometimes, the VPN connection is also unstable, so the synchronization fails, I have to close it again, open it, enter the master password ... and so on.

    As a software developer, I hate this kind of thing. The user's lack of control must be problematic, because you do not know what operating environment and network conditions the user is facing. Also, since you have implemented pull-down forced synchronization for Android, why don't Windows users deserve one?!

    If you insist on not providing a manual sync button for Windows users, I think I can only switch to dropbox. For me, obviously the solution that can be synchronized manually is the only reliable synchronization solution.

    Or you need a server in China. iCloud just did this recently because they finally realized that servers outside China could not provide stable and reliable online services to China.

  • bundtkatebundtkate

    Team Member

    Is your connection universally unreliable in any country outside China, @SwimmingTiger? I ask because I can definitely see our US servers being a major struggle for you – the U.S. is lengthy hike from China with Canada being little better. But, we do have our EU servers located in Germany. Still outside China, of course, but a ton closer. I'll admit, I don't have a full understanding of precisely why being inside China is of such importance and could easily be overlooking considerations beyond distance, but I'd expect switching to 1Password.eu would be at least some help.

    As for syncing now, we don't have manual sync right now and likely won't any time soon, but depending on your workflow here, there may be a better option than the typical lock/unlock. How often are you using this VPN and for how long? Is its sole purpose getting 1Password to sync? Give me a rundown and we'll see what I can think up. :chuffed:

    Finally, I just wanted to mention that I asked about a server in China. I can't make any promises, of course, and deploying a new one is a sizable project so even if we do decide to have one down the road it'll be a process to get it up and running. But, for what it might be worth, I think it's a worthy idea for sure. Beyond y'all's struggles, China is becoming a powerhouse for technology and I feel like there's more new and interesting tech coming out of China than the Bay Area here in the U.S. these days. Plus, despite my general Apple ineptitude, we are generally pretty big fans of Apple around here and I think iCloud having a server there is a strong voice in favor of the idea. We'll see what the folks that can make it happen say, but I'd wager there are many who'd be happy to see us offer a server in China, so it's definitely worth exploring.

  • I found this thread because I too am having sync problems. I added a new login/password in 1Password X in Chrome (oh how I dislike having two different 1password tools :( ) and saved it. I then needed to add a OTP and saw no way to do it, so I looked to do it in the desktop client (I'm on a Mac). Much to my dismay, there was no entry in the desktop client for the login I knew was in 1Password X. Not having any way to force a sync is really frustrating. I exited and re-started the Mac desktop client. No sync. I locked 1PasswordX in Chrome and unlocked it, hoping that would trigger a sync. Opened the desktop client again, no sync. Realized maybe I had to fully exit from the app running (exiting from the top toolbar area in macOS) and then finally upon restarting it synced.

    There's nothing convenient about this for a customer - why not have a sync button? :|

  • ag_anaag_ana

    Team Member

    @jasondunn:

    I added a new login/password in 1Password X in Chrome (oh how I dislike having two different 1password tools

    Can you please elaborate on this a little bit? Which two password tools are you referring to? Do you mean that you would like 1Password to work without a browser extension?

    Realized maybe I had to fully exit from the app running (exiting from the top toolbar area in macOS) and then finally upon restarting it synced.

    Locking and unlocking the app should be enough, but a full restart should definitely help in case this doesn't work for you for some reason.

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