New 1Password Cloud account syncs to iMac and iPad but iPhone still has old passwords
Hi there,
Basically that's it. I set both devices up by scanning the QR code and all seemed fine, but on the phone I don't see the new vaults and passwords that I set up - they're fine on the iMac too, it's only the phone that's not working.
Thanks,
Mark.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hi @pmarkoni! Welcome to the forum! :)
I will be happy to help you with this, however I will need a bit more informations to best help you. Can you please let me know:
- What are the names of the vaults on your iMac and iPad?
- What are the names of the vaults on your iPhone?
Is it possible that it one or more of these devices there is a vault called Primary?
Thank you. Looking forward to hearing back from you! :)
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Hi ag_ana! Thanks for getting back so quickly.
I have had a personal account for years but have now changed it to a company cloud account for Cahoot Creative. My vaults are Personal and Cahoot Creative. I deleted my old account first.
I followed the same procedure on the iPhone and iPad but only the iPad has the same vaults.
Thanks,
Mark.0 -
@pmarkoni: You'll need to be signed into the same account on each device, or they will not all have access to the vaults/items there. You can check which account(s) (if any) you're signed into in the 1Password app under Settings/Preferences > Accounts. Let me know what you find.
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Hi. I have deleted and installed 1Password on my iPhone and signed in to the new Cahoot Creative account. However when I try to sign in with 1Password in Chrome it only shows the old, incorrect passwords.
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Sounds good. :) :+1:
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