I have a standalone license, cannot login since my upgrade to 1password 7 for the chrome problem

hwallach77

I see 1password listed in my control panel, but the size column is blank. I cant login? I may have missed a step in the procedure to correct the chrome interface problem ("then restart 1password 7").

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1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: windows 10
Sync Type: Not Provided
Referrer: forum-search:I have a standalone license, cannot login since my upgrade to 1password 7 for the chrome problem

hwallach77

I tried to follow the directions for updating to 1password 7 from 1password 4 to fix the Chrome extension problem. I think that I missed the step to restart 1 password 7? Now I can't login into my standalone license for 1password, and i'm not sure if 1password 7 is installed?

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1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: windows 10
Sync Type: Not Provided
Referrer: forum-search:I wrote about #SJA-17645-112 earlier this afternoon, and have received no answer, and cannot log into 1password. I have a standalone license.

Greg

Hi @hwallach77,

I can see that we have already replied to you via email. To avoid any further confusion, let's continue our conversation there. Thanks! :+1:

Cheers,
Greg

ref: SJA-17645-112