1Password X beta not syncing with desktop mac app

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flurie
flurie
Community Member
in Browsers (Edge, Chrome, Firefox, etc.)

I can't get the desktop app to unlock 1Password X. I'm running the latest version of everything, including Chrome, and I've restarted the Mac. This seems to be the main point of failure from the extension logs (stripping out IDs just in case):

15:12:11.416 background.js:31 🌈 Sending message to native app
15:12:11.476 background.js:31 Welcomed by 1Password for Mac 7.3.BETA-6 (70300006) device xxxxxxxxxxxxxxxxxxxx. Remote accounts:
15:12:11.476 background.js:31 (accountUUID, userUUID) => (XXXXXXXXXXXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXXXXXXXXXXXX)
15:12:11.476 background.js:31 Received error message 1012 failed verification

I'm happy to provide more complete logs via email. Let me know if you need any other information.

Thanks.

1Password Version: 7.3.BETA-6
Extension Version: 1.15.4
OS Version: OS X 10.14.4
Sync Type: Not Provided

Comments

  • flurie
    flurie
    Community Member
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    I uninstalled the extension and reinstalled it, and that seems to have fixed my issue.

  • cecelia
    cecelia
    edited April 2019
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    Hey @flurie! Thank you so much for reporting this and I'm sorry for the trouble. I'm happy to hear you were able to sort things out. If it happens again, please send us a diagnostics report to support+extension@1password.com. [ — How to send a diagnostics report — ]
    Thanks! ❤️

This discussion has been closed.