1Password opens same website after unlocking the main app

Hello,

I recently had a rather weird issue with the 1Password beta. After I unlocked the main app, it always opened the same website (lufthansa.com) in my default browser (Safari). This happened repeatedly and I was able to reproduce it. It only stopped after manually opening the 1Password extension using the toolbar icon in the browser (the hotkey seems to have stopped working).

Wonder if anyone else has witnessed this? I wouldn't be surprised if this was something specific with their rather crappy website.

Cheers,
Holger


1Password Version: 7.3.BETA-6 (70300006)
Extension Version: Not Provided
OS Version: macOS 10.14.5 Beta (18F96h)
Sync Type: Not Provided

Comments

  • HoggHogg

    Team Member
    edited April 16

    Hi @holgr,

    Are you still seeing this in the current BETA-11? If you are able to reproduce it, please use this guide to generate a diagnostics report and email it to us at [email protected]

    Once you have sent it, please post the support ID that you received here so we can locate your message in the system. Thank you!

  • Hi @Hogg,

    sorry, I haven't been able to reproduce either recently. No unwanted window-opening or missing hotkeys. :)

    Cheers!

  • HoggHogg

    Team Member

    Hi @holgr,

    I'm glad to hear everything seems to be working well for you now :chuffed:

    Thanks for the update!

  • @Hogg Bumping. Sent in a report of my own running 1Password 7 Version 7.3.BETA-12 (70300012). This problem is happening for me.

  • HoggHogg

    Team Member

    @george_perez I see my colleague Yaron has replied to your support email, so let's keep the conversation going via email if you don't mind.

  • Hey there. Same problem here. I open the App (1Password 7
    Version 7.3 (70300020) on MacOS Mojave 10.14.5 and it automatically jumps to Chrome (Version 74.0.3729.169) and opens a shop site I recently added to 1Password.
    Can someone help?

  • rudyrudy

    Team Member

    @felihofmann,

    are you running 7.3 or the 7.3.1 betas?

  • @rudy I'm running "1Password 7, Version 7.3 (70300020)". I don't remember participating in a Beta program…

  • brentybrenty

    Team Member

    @felihofmann: You posted in a Mac beta discussion. That's why we're confused. :)

    Anyway, thank you for the report! If you have any additional details to share, please let us know. We'll see if we can reproduce the issue.

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