1password 7.3.657 keeps crashing on Windows 10

ScottieRae

Date: 2019-04-13T16:25:35.545

Faulting application name: 1Password.exe, version: 7.3.657.0, time stamp: 0x5c37cc25
Faulting module name: KERNELBASE.dll, version: 10.0.17763.404, time stamp: 0x3424aead
Exception code: 0xe0434352
Fault offset: 0x0011c6f2
Faulting process id: 0xfcc
Faulting application start time: 0x01d4f23f659c92d2
Faulting application path: C:\Users\mr_sc_000\AppData\Local\1Password\app\7\1Password.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: fe4df01d-ef49-4208-a6ab-5559d0b5b7b1
Faulting package full name:
Faulting package-relative application ID:

Date: 2019-04-13T16:25:35.406

Application: 1Password.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
at AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
at AgileBits.OnePassword.NativeMessagingHost+d__10.MoveNext()

Exception Info: System.AggregateException
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
at System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
at System.Threading.Tasks.Task.Wait()
at AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
at AgileBits.OnePassword.Program+<>c__DisplayClass4_0.
b__1()
at AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
at AgileBits.OnePassword.Program.Main(System.String[])

Date: 2019-04-13T16:24:57.103

Faulting application name: 1Password.exe, version: 7.3.657.0, time stamp: 0x5c37cc25
Faulting module name: KERNELBASE.dll, version: 10.0.17763.404, time stamp: 0x3424aead
Exception code: 0xe0434352
Fault offset: 0x0011c6f2
Faulting process id: 0x14d4
Faulting application start time: 0x01d4f23f4eb1cb2b
Faulting application path: C:\Users\mr_sc_000\AppData\Local\1Password\app\7\1Password.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: f0e0db4d-6a52-4d8b-848a-6db5128ef696
Faulting package full name:
Faulting package-relative application ID:

Date: 2019-04-13T16:24:56.962

Application: 1Password.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
at AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
at AgileBits.OnePassword.NativeMessagingHost+d__10.MoveNext()

Exception Info: System.AggregateException
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
at System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
at System.Threading.Tasks.Task.Wait()
at AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
at AgileBits.OnePassword.Program+<>c__DisplayClass4_0.
b__1()
at AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
at AgileBits.OnePassword.Program.Main(System.String[])

---

1Password Version: 7.3.657
Extension Version: 4.7.3.90
OS Version: windows 10
Sync Type: Not Provided
Referrer: forum-search:1password 7.3.657 keeps crashing on Windows 10

bundtkate

Thanks for passing this along, @ScottieRae! This means that our native messaging host (a little helper process to allow communication between 1Password and the browser extension) is crashing. This is commonly thanks to some variety of third-party interference so I'd first suggest rebooting into Safe Mode with Networking to see if the problem persists:

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

I'd also like to get a look at some diagnostics, outside Safe Mode, if possible. Could you try opening 1Password without any browsers running and see if you're able to generate a diagnostics report? Instructions are here:

Sending Diagnostics Reports (Windows)

Don't post your diagnostics here (this is a public forum), but do attach the diagnostics to an email message addressed to support+forum@agilebits.com and include a link to this thread. That way I can "connect the dots" when I see your diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  For bonus points, post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :+1: Of course, if you're not able to generate the diagnostics report as a result of the crash, please let me know.

Thanks! :chuffed:

ScottieRae

I uninstalled the browser extension. Then reinstalled it and all seems to be functioning fine now. I will update if there are any further issues.

bundtkate

Glad to hear it, @ScottieRae! Hopefully all continues to be well, but do let me know if you see further trouble. :chuffed: