We have a license. Why "read only" items + "Subscription info requests"

When I open iPassword on a MacBook Air, I am greeted by a screen:

. (Welcome to 1Password7 paragraph) How do I stop this from appearing?

When I open an item, the top right detail shows:

(Read Only)

Despite my love for your software, doesbeing a subscriber entail unnecessary steps to use or am I overlooking something I have been requested to do


1Password Version: 7.04
Extension Version: 1Password 7
OS Version: 10.14.4
Sync Type: iCloud
Referrer: forum-search:We have a license. Why "read only" items + "Subscription info requests?"

Comments

  • BenBen AWS Team

    Team Member

    Hi @Asktheace

    Do you have a 1Password 7 for Mac license? Licenses are per-version. 1Password 7 requires either a new license purchase or a 1Password membership. We're no longer advertising licenses, but they are available for customers who are already familiar with that situation and are comfortable with the "DIY" approach they offer. I'd highly recommend taking a look at 1Password membership, which will give you access to the latest versions of 1Password for all of your compatible devices (no more separate upgrade fees). You can read about the benefits here:

    About 1Password membership

    If you decide to upgrade to membership instructions for that can be found here:

    Move your existing 1Password data to a 1Password account

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • I have this problem too in that i have a licence and everything is read only. Can I just go back to 1password6 where everything worked fine? How do i do that?

  • ag_anaag_ana

    Team Member

    Hi @Jen3turbo! Welcome to the forum!

    Did you purchase a license for 1Password 7 or do you have a license for an older version of 1Password?

  • I have a licence for an older version (1password6), not 1password7

  • BenBen AWS Team

    Team Member

    1Password 7 requires either a separate license purchase or a 1Password membership. We're no longer advertising licenses, but they are available for customers who are already familiar with that situation and are comfortable with the "DIY" approach they offer. I'd highly recommend taking a look at 1Password membership, which will give you access to the latest versions of 1Password for all of your compatible devices (no more separate upgrade fees). You can read about the benefits here:

    About 1Password membership

    If you decide to upgrade to membership instructions for that can be found here:

    Move your existing 1Password data to a 1Password account

    You asked about the possibility of going back to 1Password 6... We can't recommend using an older version. As a security focused company we'd always recommend running the latest versions of all of your software, but especially your operating system, web browser(s), and 1Password. If you opt to revert to an earlier version that is your prerogative, but it isn't something we can recommend. If you do decide to do that it should be looked at as a temporary measure to get you by until you decide how to move forward. Instructions on doing that can be found here.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • I purchase 1Password 7 May 31, 2019 from the apple app store on my Mac. Why am I being asked to pay for a stand-alone license for a product I already purchased? I hope that I am just confused or I will need to request a refund from the app store and stop recommending this product to friends, family, and colleagues. I have been a customer since 07/2010 and have the emails to prove it. This new business model is extremely disappointing and a major reason why I have given up other products. Please advise. Thank you.

  • vplewisvplewis Junior Member

    @erhandler Licenses are not available from the Apple store—only subscriptions.
    You probably downloaded a 30 day free trial of the subscription model. You have a choice, either pay for a license (currently discounted to $49.99) by downloading from the AgileBits web site and purchasing from within the App, or purchase a subscription with the Apple Store version as you would have seen in the In-App notice:

    Either way, version 7 is not a free update. Your other choice is to go back to the version you had previously purchased. hth

  • I purchase 1Password 7 May 31, 2019 from the apple app store on my Mac.

    You purchased it for 0$. 1Password 7 on the MacAppStore is a free download and can only be used in combination with the subscription. Stand-Alone-Licenses are only available as a purchase inside the 1Password 7 version you download from 1password.com/downloads

    What you might have purchased for a one time price in the past is 1Password 6 or lower via the App-Store but 100% certain not 1Password 7. So there is nothing to refund.

  • HenryHenry

    Team Member

    @erhandler I think vplewis and peacekeeper are correct in that you haven't yet paid anything for 1Password 7, and only downloaded it from the App Store. If you don't have an account, 1Password is licensed per-version, so your older licenses don't cover the new v7.

    If you'd like to upgrade to 1Password 7, we've got a great guide here to help: Upgrade to 1Password 7 for Mac

    Let me know if I can help more, and I'll be right here for you for anything. Thank you for being an awesome longtime 1Password user!

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