Account Frozen

I have already subscribed 1 year in App Store. But when I login, it's still frozen. Is there any thing I miss? My Apple ID is different with my 1Password account. Does it matter?

1Password Version: 7.3
Extension Version: Not Provided
OS Version: ios 12.2
Sync Type: icloud


  • ag_anaag_ana

    Team Member

    Hi @Jordan_Jiang! Welcome to the forum!

    I see that you have also emailed us with the same question already. We will get back to you over there as soon as possible :)

  • Yes, sorry to bother you. I'm worried about whether there is something wrong with the payment.

  • ag_anaag_ana

    Team Member


    We will be happy to help you with this. To avoid sharing your account information here on public forum, we will get back to you over the email as soon as possible.

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