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I created an account last week, can't login, email address not recognized

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ruehlo
ruehlo
Community Member

I created on account last week using my iphone. I wrote down my password. Now I cannot login through the app. When I tried to login to the support forum it is saying there is no account associated with my email address. I have the confirmation email verifying my account. Unfortunately I did not download an emergency kit so i have no idea what to do.


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Referrer: forum-search:I created an account last week, can't login, email address not recognized

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  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @ruehlo! Welcome to the forum!

    Now I cannot login through the app.

    What happens when you try to login through the app? Do you get an error message?

    When I tried to login to the support forum it is saying there is no account associated with my email address.

    The forum is a separate system. If you have a 1Password account, you don't get a support forum account too, unless you decide to sign up for it separately, as you have done.

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