Unable to access account


Team Member
This discussion was created from comments split from: 30-day trial.


  • My free trial just ended. I never used it. I just got charged $59.99 for a family membership. I can't remember my password. I followed the online instructions to reset account but when I put in my email, I get an email back saying there is no account for that email. I have 2 email accounts. I tried both. If you can't help me then I am going to contest the charges with my credit card company.

  • BenBen AWS Team

    Team Member

    Hi @gatorrob86

    We can definitely help, but as this is a public forum we're unable to discuss the details of anyone's account here. If you haven't already please send us an email to [email protected] and we'll be happy to help.



  • Just did. Thanks.

  • brentybrenty

    Team Member
    edited May 8

    Great! We'll be in touch. :) :+1:

    ref: RIU-17262-173

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